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U.S. Department of Health and Human Services

HPP-PHEP 15.1: Volunteer Management

Percentage of volunteers deployed to support a public health/medical incident within the requested timeframe

This measure’s immediate intent is to assess the timeliness of implementing key stages of volunteer management – from receipt of request, to activation of volunteers, to deployment – in order to determine key bottlenecks which inhibit timely deployment of volunteers.
 
The broader programmatic intent of this measure is to ensure that the awardee meets requests for volunteers in a timely manner.
 
This measure is not intended to assess routine or day-to-day volunteer activities in volunteer or healthcare organizations.
 

Additional data that must be reported

  1. The number of volunteers determined to be needed for the response by the public health/medical lead or other authorized official (denominator)
  2. The number of volunteers, determined to be needed for the response by the public health/medical lead or other authorized official who arrived on scene (including staging area or other designated area) within the requested timeframe (numerator).
    • Of these:
      • Number of deployed volunteers registered in the ESAR-VHP system
      • Number of deployed volunteers registered in other systems
  3. Requested timeframe for on-scene (including staging area or other designated area) arrival of volunteers
  4. The request for volunteers occurred during a: [Select one]
    •  Incident
    • Full Scale Exercise
    • Functional Exercise
    • Drill
  5. This incident or exercise utilized or demonstrated one or more function(s) within the: [Select one]
    • HPP Volunteer Management Capability
    • PHEP Volunteer Management Capability
    • Both HPP and PHEP Volunteer Management Capabilities
  6. The name and date of the incident or exercise
  7. The type of incident or exercise upon which the request for volunteers was based: [Select all that apply]
    • Extreme weather (e.g., heat wave, ice storm)
    • Flooding
    • Earthquake
    • Hurricane / Tropical Storm
    • Hazardous Material
    • Fire
    • Tornado
    • Biological hazard or disease, please specify
    • Radiation
    • Other, please specify
  8. The entity that made the original request for volunteers: [Select one]
    • Local health department
    • State health department
    • Healthcare organization
    • Healthcare coalition
    • Other, please specify
  9. The requested location for the deployment: [Select all that apply]
    • Staging/assembly area(s) (not actual incident site)
    • Hospital(s)
    • Shelter(s)
    • Points of Dispensing (POD(s))
    • Alternate care site(s)
    • Other, please specify
  10. The number of volunteers that were contacted for potential deployment.
  11.  Please indicate any barriers to deploying volunteers to support a public health/medical incident within requested timeframe. [Select One]
    • Communication
    • Equipment
    • Funding
    • Participation
    • Policies/procedures
    • Resource limitations
    • Staffing
    • Time constraints
    • Training
    • Other, please specify
    • None
  12. New - Continuous Quality Improvement:
    • Were relevant corrective actions / improvement plan items from prior responses (including exercises, drills, etc.) related to volunteer management incorporated into planning and/or response procedures before this incident/drill took place? [Yes/Some/No]
    • Have corrective actions / improvement plan items related to volunteer management been identified as a result of this incident/drill? [Yes/No]
      • Have they been implemented? [Yes/Some/No]
  13. New - [Optional] Please provide any additional clarifying, contextual or other information
For more information on this and other HPP Program Evaluation topics, please refer to the HPP Measure Manual: Implementation Guidance for the HPP Program Measures.  SHARPER welcomes your feedback. Please submit your questions and comments via email at SHARPER@hhs.gov.

SHARPER: Science, Healthcare, Preparedness, Evaluation and Research

  • This page last reviewed: July 16, 2014