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U.S. Department of Health and Human Services

Information Technology Specialist

Bulletin Number: 

HHS-ASPR-DH-18-10172105

Position Title: 

INFORMATION TECHNOLOGY SPECIALIST

Salary:

$55,204 to $71,764 per Year
The salary indicated above is basic pay and your locality pay will be adjusted

Series/Grade:GS 2210-11
Promotional Potential:N/A
Appointment Type:    Excepted Service – Indefinite Appointment
Position Information: Intermittent - This is an episodic, intermittent position, on an irregular or
occasional basis with hours and days of work not on a prearranged schedule
and with compensation for the actual time employed or for service rendered.
Duty Location(s):Regions 1 thru 10
Who May Be Considered:United States Citizens



This Bulletin is applicable only to candidates who were previously hired on the Department of Health and Human Services Office of the Secretary – Announcement Number HHS-ASPR-DH-18-10172105 Direct Hire Term appointment advertisements. 


Responsibilities:

  1. Serve as an Information Technology Specialist responsible for supporting, directing and coordinating IT and related services and solutions (systems) within a National Disaster Medical System (NDMS) response teams to support programs and initiatives of the deployed team.

  2. Receive, manage, and is accountable for setup and maintenance of the Electronic Medical Records (EMR) systems and Disaster Medical Information Suite (DMIS) support equipment.

  3. Monitor the performance of information systems resources in the field and resolve problems and determine the need for further technical support, e.g., systems engineers, developers, support technicians, etc., and ensures adequate staffing coverage.

  4. Provides technical advice, guidance and recommendations to team leadership and other team employees on day-to-day IT issues on existing or new IT systems that encompass one or more areas of IT, including security, applications, LAN/WAN, customer support, etc., and other related processes used to information systems; auditing application of systems; assesses information systems results by auditing application of systems. improve performance, availability, reliability, and enhance efficiencies; applies new developments to solve problems and make recommendations that support NDMS IT policies or programs.

  5. Provide technical support for network management, service provisioning, information assurance, equipment and systems, Internet protocol routing security criteria, methodologies, techniques, processes, and mechanisms; provides advice to technical personnel who are responsible for the installation and maintenance of equipment and systems.

  6. Sustain information systems results by defining, delivering, and supporting


Travel required
: 76% or greater – 95% Domestic and 5 % International


Conditions of Employment

  • U.S. Citizenship required
  • Registered or exempt from Selective Service (www.sss.gov)
  • Suitable for federal employment
  • Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
  • Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
  • Financial disclosure statement may be required.
  • One-year trial period may be required.


Following a Presidential Declared Disaster, a Public Health Emergency declared by the Secretary of HHS, or a designated augmented mission requirement, the incumbent may be required to work irregular work schedules (evenings, nights, and weekends) and work hours could be extended at critical times.  During actual emergency responses and exercises, the incumbent may be required to work for extended periods of time under austere and highly stressful conditions; may be required to remain on-call 24 hours per day, seven days per week.  During training and deployment, work may require lifting and carrying heavy equipment, supplies, and using flights of stairs when elevators are not operating.  The incumbent may be required to travel on short notice to disaster areas with only minimal comforts, including requirements to eat military-style rations (such as Meals, Ready to Eat (MRE) due to limited or no access to commercially available food.  Extended and frequent travel may be required and will be governed by the need for the incumbent to fully cover all emergency preparedness responsibilities (i.e. disasters, meetings, exercises, etc.).  This travel may depend upon the number and type of events or emergencies that may occur.

During deployments, the work is primarily related to readiness for and deployment for response during the aftermath of a disaster or public health emergency, where work may be field-based, in a tent environment that is remote and austere, caring for sick, injured, dying, or deceased persons.  This work requires above average health, physical, and mental conditioning with routine long periods of repetitive walking, bending, lifting, and carrying, such as carrying NDMS equipment or heavy patients on litters.  Incumbent must be capable of working in a high-stress, high-security, remote, austere, and uncharacterized environment, void of infrastructure and vital services, requiring specific physical demands, such as the ability to lift 50 pounds, and work characteristics that must be met to successfully perform the essential functions of this job.  For these reasons, employees are required to complete a physical and health screening process, meet and maintain certain physical standards, as well as mental, behavioral, and cognitive competencies.Work may be performed in an office setting or indoor and outdoor field sites, sometimes in adverse weather.  During emergency situations, the work environment may be situated in austere conditions and environment in terms of destroyed infrastructure (e.g., food and water, housing, electricity, communications), the presence of endemic diseases, and limited health and sanitation facilities requiring special safety precautions.


Qualifications

To have qualified for this position you must have met all of the following requirements:

For all positions individuals must have IT-related experience demonstrating each of the four (4) competencies listed below:

  1. Attention to Detail: Is thorough when performing work an conscientious about attending to detail

  2. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

  3. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example: technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others; attends to nonverbal cues; and responds appropriately.

  4. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives; and to make recommendations.

Additional Qualification Requirements: In addition to meeting the Basic Qualification Requirements candidates must also:

For the GS-11 grade level:

Have one year of specialized experience equivalent to the GS-09 level in the Federal service providing technical advice and guidance on day-to-day IT issues on existing or new IT systems, providing technical support for network management, information assurance, equipment and systems; and assisting in the interpretation of policies, procedures, and strategies governing the planning and delivery of IT products and services.

-OR-

Have 3 full years of progressively higher level graduate education leading to a Ph.D or equivalent doctoral degree.

-OR-

Have a combination of education and experience described above.

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.


Additional information

Travel and transportation expenses may be paid: No
Bargaining Unit Position: No
Drug Screening Required: No
Recruitment incentives may be authorized: No
Student loan repayment incentive may be authorized: No
Annual leave for non-federal service may be authorized: No 


Security clearance

Q – Non Sensitive


What to Expect Next

When you return the email notification that you received to:  IntermittentRecruitmentRequest@hhs.gov  your current Term Appointment Position – will be reassigned to an Excepted Service – Indefinite Appointment, once it has been processed in the Enterprise Human Capital Management System (EHCM), you will receive a copy of your updated Position Description.

  • This page last reviewed: April 14, 2020