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U.S. Department of Health and Human Services

Locating Loved Ones

If you are having a hard time reconnecting in the wake of Hurricane Maria, try texting or using social media sites.  If you still can't get through, contact the American Red Cross.

Finding Loved Ones:  American Red Cross

The American Red Cross Safe and Well website is a free public reunification tool that allows individuals and organizations to register and post messages to search for loved ones, or for individuals to indicate that they are safe. The site is always available, open to the public, and available in English and Spanish.  There are a number of ways to use this service:

  • Registrations and searches can be done directly on the website.
  • Registrations can also be completed by texting SAFE to 78876. Messages exist in both Spanish and English.
  • To speak with someone at the American Red Cross concerning a missing friend or relative who has a serious, pre-existing health or mental health condition, please contact 1-800 Red Cross (1-800-733-2767)
The American Red Cross Emergency App​ features an “I’m Safe” button that allows users to post a message to their social accounts, letting friends and family know they are out of harm’s way. The app can be downloaded for free in app stores by searching for “American Red Cross” or by texting ‘GETEMERGENCY’ to 90999.

Locating Missing Children: National Center for Missing & Exploited Children

Anyone who finds a child who may be separated from parents or caregivers, please contact the local police and enter basic information and/or a photo into the National Center for Missing & Exploited Children's Unaccompanied Minors Registry. If you find an unaccompanied child, please indicate whether the child has a disability or has access and functional needs in the appropriate field in the Unaccompanied Minors Registry​. If you do not have access to the internet, please call 1-866-908-9570.

Stay up-to-date

Tune-in to the local news to stay up-to-date on how the storm is evolving. Whether you like to watch the news, read it online, listen to the radio, or listen to the radio, find a way to stay up-to-date that works for you.  The following radio stations are working in Puerto Rico:  
    • 580 WKAQ
    • 680 Wapa Radio
    • 1320 Radio Isla
​​​​If you reach your family member or friend by text or phone, please let them know ways they can protect their health as they clean up and recover​ from the storm.
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  • This page last reviewed: September 22, 2017